Our Updated Policies During the COVID-19 Crisis

March 20, 2020
Matt Barlee, Magic Places Director

During these uncertain and unprecedented times, lives, schedules, and routines are changing dramatically due to the frightening spread of the Coronavirus.  As we all do our part in fighting COVID-19, I want to update you on how we are altering our calendar and policies in response to the sweeping closures and restrictions worldwide.

Unfortunately, we really don’t know when the outbreak will come under control and life will return to ‘normal,’ but when it does, I believe that there will be more reason than ever to celebrate our freedom to travel, to ride, to live!  Aside from regaining the freedoms we are so fortunate to have, I look forward to visiting those special destinations that right now are fighting so very desperately to survive.  When we return to Tuscany, the Dolomiti, Mallorca, and Girona to name a few, our tours will help support hotels, bike shops, and restaurants that, like you, have become part of our Magic Places family.

We look forward to re-scheduling trips to all our favourite destinations just as soon as restrictions are lifted and it is safe to travel.  Until that time, we have made the following schedule and policy adjustments:

Trips through June 14th

We have cancelled all trips until June 14th, including Mallorca, Girona, Sonoma, and the Battlefield Bike Ride.  All registered clients have been contacted individually regarding deposit refunds and rescheduling.

Trips June 15th to October 1st

We will evaluate tours beyond June 15th on a case-by-case basis.  Based on the travel and safety considerations specific to each destination, we will decide whether the trip will proceed no later than 30 days prior to the trip start date, allowing our clients the flexibility to change their schedules.

Should you wish to cancel a reservation for a trip running between June 15th and October 1st, we will place a full credit on your account to apply your deposit to any future Magic Places tour.

Trips beyond October 1st

Provided that travel and health restrictions have been lifted, our regular terms and conditions will apply for all tours beyond October 1st.  Should restrictions still be in place, we will update our policies as applicable.

I encourage you all to do what you can to ‘flatten the curve,’ and to use this time of social distancing as an opportunity to take a breath, slow down, and connect with family and loved ones.  Smile often, wave to your neighbour, and together we’ll all get through this.

Be safe.

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